Shipping, Returns & Refunds – Lotans Kiteboarding

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Shipping, Returns & Refunds

At Lotans Kiteboarding we understand that you're excited to get your new gear and hit the water the moment you get it. That is why we provide you with a high-quality service where we keep you in the loop the whole time during the shipping stage. So you know exactly where your new gear is and when it will be arriving at your door step.

Our products are dispatched within 48 hours of you placing the order. 

Your items may take up to 2 weeks to arrive depending on your location as some of our products come from Europe, we will notify you on the estimated date your item/s will arrive in the order confirmation. The suspense will be eating at you but it will be worth the wait.

Hooray! It's arrived! Be sure to check the new equipment to make sure it is in top quality, whilst we do not intend to send you an item broken sometimes things can happen in transit. If your item is broken or damaged please contact us within 7 days.

Do not take it out on your next ride. Once items have been in the water they can not be returned it might also be dangerous to use the damaged equipment.

Once you have advised our staff of the problem, they will organize with you the next necessary steps. 

Please make sure you are ordering the product that you want as all sales are final. We are unable to cancel orders, offer refunds, returns or exchange on our products.

If you would like any further information about this or to advise us of a damaged item. Please email: sales@lotanskiteboarding.com